Refund and Return Policy
At ElizaOutfits, customer satisfaction is our top priority. We want you to love every item you purchase from us. However, we understand that sometimes returns or exchanges may be necessary. Below is our policy to ensure a smooth process for you.
Eligibility for Returns and Exchanges
- Items can be returned or exchanged within 14 days of receiving your order.
- The item must be:
- Unworn, unwashed, and in its original condition.
- Free of stains, odors, or alterations.
- Returned with the original tags and packaging.
- Customized or made-to-order items are non-refundable unless defective or damaged.
Non-Returnable Items
Process for Returns
1. Contact Us:
Email our customer service team at MOISEPAULO08@GMAIL.COM with your order number, a description of the issue, and photos (if applicable).
2. Approval:
Once your return request is approved, we will provide you with the return shipping details.
3. Shipping:
Ship the item back to us. Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
4. Inspection:
Upon receiving your return, we will inspect the item to ensure it meets our return criteria.
Refunds
Exchanges
1. Follow the same process for returns.
2. Once approved, we will send the replacement item after receiving and inspecting the original item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will prioritize resolving the issue with a free replacement or refund.